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May 2019

desk

There are all kinds of challenging and tricky phone situations that front-desk staff face, many that can test even the most restrained UPbook staff member. The trick is to use diplomacy during these tricky calls—that way, your staff can turn difficult clients into profitable, engaged customers on the books. The Super-Chatty Client Some callers just won’t get off the phone, no matter how hard you try. This...

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veterinary receptionist courses

Are you in the market for a high-quality training tool for your front-desk team? You’ll want to search for veterinary receptionist courses that cover all the bases and turn out competent, skilled, and effective professionals. From there, your entire business can prosper! Here’s what to look for when evaluating veterinary receptionist courses that work for your needs: Etiquette Training Proper etiquette is a must-have for any...

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