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June 2019

We talk over and over about how clients are the lifeblood of your business—without them, your UPbook organization would have no source of revenue. We don’t talk enough, though, about scheduling those clients effectively and efficiently. Let’s take a closer look at five ways you can revolutionize your UPbook business’s appointment scheduling: Scheduling Coordinator Hire or promote a dedicated scheduling coordinator. This person will be completely...

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Most front-desk employees know the ins and outs of basic receptionist responsibilities like answering phones, placing callers on hold, and greeting customers in-person at the front desk. By going above and beyond these tasks and adding a personalized touch to each and every interaction, you’ll make every client feel valued — that means they’ll return to your business again and again. Let’s take a look...

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