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November 2019

Ignorance is bliss right? Not if you are trying to build and grow a veterinary practice :) And so a good place to ensure you have full visibility is the key driver of your appointment book. Yep - you guessed it, this is your Front Desk. Like your trachea, every single breath (or client) must come through your Front Desk to reach the rest of the practice. And if you...

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Whether you’re a receptionist about to start a new job in the veterinary sector, or you’re a practice manager putting together a job description for front-desk staff, it’s important to realize that reception duty and responsibilities go far beyond the basics. Yes, answering phones, checking patients in and out, and managing records are part of it… but there’s also a lot more that you might not...

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Receptionist phone greetings

Consider for a moment the arc of an average client’s interaction with your practice's. The arc begins with the customer’s need. To start getting that need solved, they call your practice's. The voice of the receptionist is the first thing they hear — that’s why receptionist phone greetings are so important. Let’s take a look at four easy ways to improve your veterinary clinic’s greetings...

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Get new clients fast while saving thousands of $$$ on your phone bill!