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December 2019

The Three Foundations of Your Receptionist Training Manual

Are you working on building a receptionist training manual? It’s one of the best tools your veterinary clinic can have, both for incoming team members and foundations for maintaining skills training for your existing receptionist team. Get started with your receptionist training manual by building outward from three main pillars: your practice’s overall mission, a great greeting script, and a section on your company culture. The Mission It’s...

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Success online

We’ve seen a lot of success stories throughout 2019, especially in the online realm. Your UPbook veterinary practice can learn valuable lessons when it comes to engaging and impressing clients online. Here’s a year-end roundup of some of the great ideas from this past year: Use Social Media Creatively Getting creative with your UPbook business’s social media channels is a great way to connect with customers and...

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Game-Changer Strategies

2019 has come and gone. Now is the perfect time to reflect on the past year and the year ahead — where has your UPbook business succeeded? Where has it fallen short? Let’s take a closer look at five game-changer strategies from 2019 that can help skyrocket your UPbook-enabled practice as 2020 looms ahead. The Scheduling Coordinator Combining the power of the UPbook platform with a dedicated scheduling...

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The Problem: Your Front Desk is already overwhelmed with client care. And during certain times of the day, there can be a crush of calls and in-person clients, all requiring your Front Desk's attention. The Challenge: Unfortunately there are pesky veterinary vendors who call continuously, taking your Front Desk's time and attention away from your critical client relationships. The Solution:  The Front Desk is a challenging position, and the unpredictability...

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Practice’s Membership Programs

Membership or wellness plans are a key part of your UPbook veterinary practice’s business model. Memberships allow you to better educate your clients and form close bonds with them — memberships mean that you’ll be your clients’ first choice for veterinary care, each and every time. But when was the last time you took a look at your membership program, if you have one at all?...

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