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January 2020

Receptionist Skills and Qualities

Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. And it boils down to their actions on a day-to-day basis. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. Here are four of the most important receptionist skills and qualities to look for in your candidates: Customer Service Expertise Your reception...

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veterinary receptionist training

It’s a situation that many veterinary practices come across: hiring receptionists who don’t have previous experience in the field. It’s usually not a huge problem, but there are a few tips and tricks to follow to make sure things go smoothly. Here are four principles to follow on veterinary receptionist training for hires with no veterinary experience: The Golden Rule of Receptionist Training When it comes to...

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receptionist responsibilities

Everyone knows that the efforts of your receptionist team make a huge difference in the day-to-day functionality of your business. But how exactly do receptionist responsibilities impact your overall revenue and profit? You might be surprised to learn that the front-desk team has a major impact on your veterinary clinic’s bottom line. Let’s dive deeper into three major ways that receptionist responsibilities make a difference to...

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