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February 2020

Surviving and Thriving During the Economic Downturn

The outbreak of COVID-19 that’s spreading across the globe has impacted economies in huge ways. It’s a safe bet that your UPbook business is also affected, although most veterinary practices are still operational — for now. It’s easy to get bogged down with all of the negativity, but by taking certain steps now, you can not only survive this economic downturn, but thrive. Here are some...

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handle tricky situations on the phone

You know by now that much of your front-desk team members’ most important work is done over the phone. And a key part of front desk receptionist duties is handling tricky situations with clients. Let’s take a closer look at some common tricky phone situations and how your staff members can best deal with them. Price-Shoppers Every veterinary practice has to deal with price shoppers. In fact,...

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Front Desk

When was the last time you considered the language your team uses at your UPbook practice’s front desk? You may have a script in place to guide your team members’ phrasing, and that’s good — but remember to be aware of a few common phrases that can usually be flipped for the better. Here are four things your UPbook team is saying that could be flipped...

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Team an Ownership

Everyone knows that when the boss is away, the entire atmosphere at a place of business is different. Your UPbook veterinary practice is no different! What if you could give your entire team an ownership mindset and really get every staff member personally invested in your business’s success? With the right incentive program, your entire UPbook team will buy in to the business’s success, financially and...

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