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March 2020

Managing your team's stressduring COVID - 19

It’s safe to say that the COVID-19 pandemic has caused stress for many people. You and the members of your UPbook veterinary practice’s team are no exception. And since stress can have serious long-term health effects — high blood pressure, skin problems, poor circulation, even heart disease — it’s important for you to manage stress properly. Here are some tips to help you manage your UPbook...

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When we talk about veterinary practices, they often require specific features with respect to management solutions.  They happen to have quite different workflows, new data elements, treatment workflows, and a lot more to run their veterinary practice.  Finding and selecting a Veterinary Practice Management solution can prove to be difficult. This is why we have compiled a list of 11 Veterinary Practice Management Software for practice owners...

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Front Desk Receptionist

Business of all types are adjusting the way they perform during the COVID-19 pandemic, and veterinary practices are no exception. Every member of your team has a role to play in this new normal, and front desk receptionist duties are as important as ever. Let’s take a closer look at some of the key duties of your front-desk team as we continue to navigate the...

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In this blog, we have selected some of the best veterinary practice management books that should be given a read. The books that we will discuss are divided into two main categories, the first is about drugs and medicines, whereas, the second is about the practice itself. Here is a list of ten best veterinary practice management books that we think are a must-read....

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Communicating With Your Clients During COVID-19

We’ve all had major changes to the ways we’re doing business — your UPbook veterinary practice is no exception. Whether you’re operating with a curbside service, telemedicine, or some other modified service, communicating with your clients is as important now as it ever was. Customers need to know that you’re open for business, and you can’t over-communicating that fact! Let’s take a look at some specific...

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receptionist phone greetings

It’s been well documented how important the initial phone greetings is for a front desk team’s success. If the initial greeting goes poorly, there is little chance that the call will result in a booked appointment. Simply put, receptionist phone greetings serve as your veterinary practice’s first impression on customers. Make your practice’s receptionist phone greetings go smoothly every time with this ultimate formula. Step #1: Friendly...

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Veterinary Receptionist Training for the World of Telemedicine

This year, many veterinary practices have moved to some form of telemedicine as the need for contactless service has arisen. Whether or not things will return to the way they remained to be seen — but telemedicine was around before the coronavirus pandemic of 2020, and it will be around after. Veterinary receptionist training for telemedicine applications is a good idea no matter what happens in...

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