Upbook Loyalty
Elevate your client experience with a modern, automated loyalty program designed to boost retention and drive revenue.
About Upbook Loyalty
Our paperless system rewards visits, referrals, and purchases, allowing clients to track their points seamlessly through mobile wallet integration. With customizable rewards and real-time analytics at your fingertips, you can simplify program management while creating a fun, engaging experience that keeps your clients coming back more often.
Key Points
Reward client loyalty automatically
with a modern, points-based system for visits, referrals, and purchases that keeps clients engaged and coming back.
Offer flexible rewards
through Classic and Tiered Loyalty Cards that let you customize how clients earn and redeem points.
Deliver a seamless experience
with mobile wallet integration, allowing clients to track and redeem rewards directly from their phones.
Promote smarter marketing
using built-in coupons and promotional tools to attract new clients and re-engage inactive ones.
Gain powerful insights
with real-time analytics that track redemption rates, engagement, and client value over time.
Simplify program management
with an easy-to-use dashboard where your team can view activity, issue rewards, and monitor success.
Boost retention and revenue
by creating a fun, paperless rewards experience that motivates clients to visit more often and spend more.
Loyalty Card Types
Rewards Cards
Clients accumulate points exclusively through clinic purchases and total money spent on veterinary services. There is no limit to the available rewards, each assigned a specific point value for redemption. When a reward is redeemed, the corresponding points are deducted from the balance, allowing the client to immediately continue building toward their next reward with every dollar spent.
Membership Cards
Clients purchase a membership to join your clinic’s exclusive pet health club, granting them access to various member-only perks until the card’s expiration date. This membership can be manually renewed within the client’s profile or set to renew automatically if a Stripe account is connected for seamless subscription billing. As long as the membership is active, clients enjoy consistent benefits like discounted exam fees, priority scheduling, or retail savings, ensuring they receive premium value for their loyalty until the card expires
Stamp Cards
A stamp card is a veterinary loyalty card that rewards pet owners for consistent clinic visits or specific purchases. Clients earn stamps for qualifying actions, such as annual wellness exams or monthly preventative refills, and can redeem a reward after collecting a set number. The card clearly displays how many stamps have been collected, how many more are needed for a reward, and when a milestone has been reached. Once the reward is redeemed for a service like a complimentary nail trim or a discounted consultation, you as the clinic owner deduct the reward so the client can immediately begin collecting stamps again toward their next goal.
Multipass Cards
A multipass or tiered reward card allows clients to unlock progressively better benefits based on their level of engagement or spending at the clinic. As pet owners reach specific milestones, they move up through different tiers, with each level offering a unique set of perks or higher discount percentages. The card provides a clear visual of the client’s current status and what is required to reach the next tier of care. This structure encourages long-term loyalty by ensuring that the most dedicated pet parents receive the greatest value, such as waived emergency fees or complimentary annual screenings, as they progress through the levels.
Giftcards
A gift card is a prepaid loyalty tool that allows pet owners to load a specific balance for future veterinary expenses. Clients can use the card to pay for services or products, with the total deducted from the balance and any remaining credit saved for the next visit. This provides a convenient way for pet parents to budget for care or gift veterinary credit to others, ensuring funds are always available for their pet’s health needs.
Grow Your Practice with Smarter Tools
With a 98% retention rate among our clientele, UPbook is the trusted standard for practice growth and operational consistency.
Coupons
This will be used to help bring new clients in the door. Additionally, you can link a coupon to the rewards card so that once the coupon is redeemed, the client is automatically enrolled in the loyalty program.
Promotions
Promotions will be used for clients already enrolled within the loyalty program. Primarily used for things such as engaging customers for more frequent visits, increasing customer LTV, customer communication, and event marketing.