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Receptionist Skills and Qualities

Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. And it boils down to their actions on a day-to-day basis. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. Here are four of the most important receptionist skills and qualities to look for in your candidates: Customer Service Expertise Your reception...

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veterinary receptionist training

It’s a situation that many veterinary practices come across: hiring receptionists who don’t have previous experience in the field. It’s usually not a huge problem, but there are a few tips and tricks to follow to make sure things go smoothly. Here are four principles to follow on veterinary receptionist training for hires with no veterinary experience: The Golden Rule of Receptionist Training When it comes to...

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receptionist responsibilities

Everyone knows that the efforts of your receptionist team make a huge difference in the day-to-day functionality of your business. But how exactly do receptionist responsibilities impact your overall revenue and profit? You might be surprised to learn that the front-desk team has a major impact on your veterinary clinic’s bottom line. Let’s dive deeper into three major ways that receptionist responsibilities make a difference to...

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The Three Foundations of Your Receptionist Training Manual

Are you working on building a receptionist training manual? It’s one of the best tools your veterinary clinic can have, both for incoming team members and foundations for maintaining skills training for your existing receptionist team. Get started with your receptionist training manual by building outward from three main pillars: your practice’s overall mission, a great greeting script, and a section on your company culture. The Mission It’s...

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Success online

We’ve seen a lot of success stories throughout 2019, especially in the online realm. Your UPbook veterinary practice can learn valuable lessons when it comes to engaging and impressing clients online. Here’s a year-end roundup of some of the great ideas from this past year: Use Social Media Creatively Getting creative with your UPbook business’s social media channels is a great way to connect with customers and...

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Game-Changer Strategies

2019 has come and gone. Now is the perfect time to reflect on the past year and the year ahead — where has your UPbook business succeeded? Where has it fallen short? Let’s take a closer look at five game-changer strategies from 2019 that can help skyrocket your UPbook-enabled practice as 2020 looms ahead. The Scheduling Coordinator Combining the power of the UPbook platform with a dedicated scheduling...

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The Problem: Your Front Desk is already overwhelmed with client care. And during certain times of the day, there can be a crush of calls and in-person clients, all requiring your Front Desk's attention. The Challenge: Unfortunately there are pesky veterinary vendors who call continuously, taking your Front Desk's time and attention away from your critical client relationships. The Solution:  The Front Desk is a challenging position, and the unpredictability...

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Practice’s Membership Programs

Membership or wellness plans are a key part of your UPbook veterinary practice’s business model. Memberships allow you to better educate your clients and form close bonds with them — memberships mean that you’ll be your clients’ first choice for veterinary care, each and every time. But when was the last time you took a look at your membership program, if you have one at all?...

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