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receptionist courses

The need for continuing education and advanced training has been proven in the veterinary industry time and time again. From your kennel staff to your veterinarians themselves, learning and growing is an indispensable part of your success. The same is true for receptionists, and the way they can improve is through receptionist courses. But how exactly do receptionist courses improve your business’s bottom line? Is it...

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Ignorance is bliss right? Not if you are trying to build and grow a veterinary practice :) And so a good place to ensure you have full visibility is the key driver of your appointment book. Yep - you guessed it, this is your Front Desk. Like your trachea, every single breath (or client) must come through your Front Desk to reach the rest of the practice. And if you...

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Receptionist

Whether you’re a receptionist about to start a new job in the veterinary sector, or you’re a practice manager putting together a job description for front-desk staff, it’s important to realize that reception duty and responsibilities go far beyond the basics. Yes, answering phones, checking patients in and out, and managing records are part of it… but there’s also a lot more that you might not...

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Receptionist phone greetings

Consider for a moment the arc of an average client’s interaction with your practice's. The arc begins with the customer’s need. To start getting that need solved, they call your practice's. The voice of the receptionist is the first thing they hear — that’s why receptionist phone greetings are so important. Let’s take a look at four easy ways to improve your veterinary clinic’s greetings...

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UPbook

It goes without saying that your new front-desk team members need basic training to know how to perform the fundamental functions of the job. But a proper receptionist training program goes far above and beyond that — the best front-desk staff members engage with the client, each and every time, in order to nail down that appointment. If your veterinary practice skimps on proper receptionist training,...

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UPbook business

Does your UPbook business do something to give back to the community, or the world at large? If not, it’s time to start. Giving back through social contribution isn’t just good for the world — it’s good for your business and your bottom line. Let’s take a closer look at your UPbook business’s social contribution efforts so you can make the biggest impact possible. Why is...

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UPbook Business

sDoes your UPbook business have an irresistible offer in place? You can pull this offer out whenever you like — to promote a specific time or event, around a certain holiday, or simply whenever you feel like it! It’s the perfect way to stand out from the crowd, and it lets you win on price, every single time. So what exactly is an irresistible offer? And...

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UPbook

Online review — particularly negative ones — are something that every business has to deal with, your UPbook organization included. Do it wrong, and you’ll get into an argument with the client and tarnish your reputation with other customers. Do it right, and you’ll save face and impress your customer base at the same time. Let’s take a look at a simple formula your UPbook business...

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UPbook Business

How many times have you felt like you’re not getting anywhere with your UPbook business? That all your hard work isn’t paying off as quickly as you would like? Probably often, if you’re like most. Here’s the good news: there is a strategic way that you can achieve your UPbook business’s next goal. It involves using the path of least resistance. Let’s take a closer look...

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Get new clients fast while saving thousands of $$$ on your phone bill!