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When we talk about veterinary practices, they often require specific features with respect to management solutions.  They happen to have quite different workflows, new data elements, treatment workflows, and a lot more to run their veterinary practice.  Finding and selecting a Veterinary Practice Management solution can prove to be difficult. This is why we have compiled a list of 11 Veterinary Practice Management Software for practice owners...

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In this blog, we have selected some of the best veterinary practice management books that should be given a read. The books that we will discuss are divided into two main categories, the first is about drugs and medicines, whereas, the second is about the practice itself. Here is a list of ten best veterinary practice management books that we think are a must-read....

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handle tricky situations on the phone

You know by now that much of your front-desk team members’ most important work is done over the phone. And a key part of front desk receptionist duties is handling tricky situations with clients. Let’s take a closer look at some common tricky phone situations and how your staff members can best deal with them. Price-Shoppers Every veterinary practice has to deal with price shoppers. In fact,...

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Front Desk

When was the last time you considered the language your team uses at your UPbook practice’s front desk? You may have a script in place to guide your team members’ phrasing, and that’s good — but remember to be aware of a few common phrases that can usually be flipped for the better. Here are four things your UPbook team is saying that could be flipped...

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Team an Ownership

Everyone knows that when the boss is away, the entire atmosphere at a place of business is different. Your UPbook veterinary practice is no different! What if you could give your entire team an ownership mindset and really get every staff member personally invested in your business’s success? With the right incentive program, your entire UPbook team will buy in to the business’s success, financially and...

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Receptionist Skills and Qualities

Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. And it boils down to their actions on a day-to-day basis. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. Here are four of the most important receptionist skills and qualities to look for in your candidates: Customer Service Expertise Your reception...

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veterinary receptionist training

It’s a situation that many veterinary practices come across: hiring receptionists who don’t have previous experience in the field. It’s usually not a huge problem, but there are a few tips and tricks to follow to make sure things go smoothly. Here are four principles to follow on veterinary receptionist training for hires with no veterinary experience: The Golden Rule of Receptionist Training When it comes to...

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receptionist responsibilities

Everyone knows that the efforts of your receptionist team make a huge difference in the day-to-day functionality of your business. But how exactly do receptionist responsibilities impact your overall revenue and profit? You might be surprised to learn that the front-desk team has a major impact on your veterinary clinic’s bottom line. Let’s dive deeper into three major ways that receptionist responsibilities make a difference to...

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