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Practice’s Membership Programs

Membership or wellness plans are a key part of your UPbook veterinary practice’s business model. Memberships allow you to better educate your clients and form close bonds with them — memberships mean that you’ll be your clients’ first choice for veterinary care, each and every time. But when was the last time you took a look at your membership program, if you have one at all?...

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Veterinary practice

Does your UPbook practice have a membership program? If not, it’s time to create one. Memberships are an ideal way to lock in customers for life and really give them the value they’re looking for. Your membership packages don’t have to be complicated — in fact, they shouldn’t be. Let’s take a look at the basic things to consider in your membership program. Investment Options Membership programs...

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receptionist courses

The need for continuing education and advanced training has been proven in the veterinary industry time and time again. From your kennel staff to your veterinarians themselves, learning and growing is an indispensable part of your success. The same is true for receptionists, and the way they can improve is through receptionist courses. But how exactly do receptionist courses improve your business’s bottom line? Is it...

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Ignorance is bliss right? Not if you are trying to build and grow a veterinary practice :) And so a good place to ensure you have full visibility is the key driver of your appointment book. Yep - you guessed it, this is your Front Desk. Like your trachea, every single breath (or client) must come through your Front Desk to reach the rest of the practice. And if you...

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Whether you’re a receptionist about to start a new job in the veterinary sector, or you’re a practice manager putting together a job description for front-desk staff, it’s important to realize that reception duty and responsibilities go far beyond the basics. Yes, answering phones, checking patients in and out, and managing records are part of it… but there’s also a lot more that you might not...

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Receptionist phone greetings

Consider for a moment the arc of an average client’s interaction with your practice's. The arc begins with the customer’s need. To start getting that need solved, they call your practice's. The voice of the receptionist is the first thing they hear — that’s why receptionist phone greetings are so important. Let’s take a look at four easy ways to improve your veterinary clinic’s greetings...

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It goes without saying that your new front-desk team members need basic training to know how to perform the fundamental functions of the job. But a proper receptionist training program goes far above and beyond that — the best front-desk staff members engage with the client, each and every time, in order to nail down that appointment. If your veterinary practice skimps on proper receptionist training,...

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