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Communicating With Your Clients During COVID-19

We’ve all had major changes to the ways we’re doing business — your UPbook veterinary practice is no exception. Whether you’re operating with a curbside service, telemedicine, or some other modified service, communicating with your clients is as important now as it ever was. Customers need to know that you’re open for business, and you can’t over-communicating that fact! Let’s take a look at some specific...

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receptionist phone greetings

It’s been well documented how important the initial phone greetings is for a front desk team’s success. If the initial greeting goes poorly, there is little chance that the call will result in a booked appointment. Simply put, receptionist phone greetings serve as your veterinary practice’s first impression on customers. Make your practice’s receptionist phone greetings go smoothly every time with this ultimate formula. Step #1: Friendly...

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Veterinary Receptionist Training for the World of Telemedicine

This year, many veterinary practices have moved to some form of telemedicine as the need for contactless service has arisen. Whether or not things will return to the way they remained to be seen — but telemedicine was around before the coronavirus pandemic of 2020, and it will be around after. Veterinary receptionist training for telemedicine applications is a good idea no matter what happens in...

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Surviving and Thriving During the Economic Downturn

The outbreak of COVID-19 that’s spreading across the globe has impacted economies in huge ways. It’s a safe bet that your UPbook business is also affected, although most veterinary practices are still operational — for now. It’s easy to get bogged down with all of the negativity, but by taking certain steps now, you can not only survive this economic downturn, but thrive. Here are some...

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handle tricky situations on the phone

You know by now that much of your front-desk team members’ most important work is done over the phone. And a key part of front desk receptionist duties is handling tricky situations with clients. Let’s take a closer look at some common tricky phone situations and how your staff members can best deal with them. Price-Shoppers Every veterinary practice has to deal with price shoppers. In fact,...

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Front Desk

When was the last time you considered the language your team uses at your UPbook practice’s front desk? You may have a script in place to guide your team members’ phrasing, and that’s good — but remember to be aware of a few common phrases that can usually be flipped for the better. Here are four things your UPbook team is saying that could be flipped...

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Team an Ownership

Everyone knows that when the boss is away, the entire atmosphere at a place of business is different. Your UPbook veterinary practice is no different! What if you could give your entire team an ownership mindset and really get every staff member personally invested in your business’s success? With the right incentive program, your entire UPbook team will buy in to the business’s success, financially and...

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Receptionist Skills and Qualities

Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. And it boils down to their actions on a day-to-day basis. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. Here are four of the most important receptionist skills and qualities to look for in your candidates: Customer Service Expertise Your reception...

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veterinary receptionist training

It’s a situation that many veterinary practices come across: hiring receptionists who don’t have previous experience in the field. It’s usually not a huge problem, but there are a few tips and tricks to follow to make sure things go smoothly. Here are four principles to follow on veterinary receptionist training for hires with no veterinary experience: The Golden Rule of Receptionist Training When it comes to...

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