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UPbook

The great benefit of a receptionist greeting script is that it provides each and every one of your customers with the same quality experience when they call your business. Do it right, and your practice’s front desk will work like a well-oiled machine, bringing in a steady stream of new customers that does wonders for your revenue numbers. Here are three quick tips on building your...

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UPbook

Overseeing veterinary receptionist training at your clinic is no easy task. Whether you’re training a brand-new receptionist or cross-training an employee in an area that’s new to them, you want that person to turn into the most dynamic, helpful, and effective front-desk team member that they possibly can be. Here are three ways to make the most of your practice’s veterinary receptionist training efforts: Focus on New...

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UPbook

As a clinic owner, practice manager, or team leader, you’re in charge of training your reception team so that your office works like a well-oiled machine. Many times, a dental office might select dental receptionist courses online to make things a little easier. The question is, how do you go about finding and choosing the right one? Here are three quick tips for choosing dental...

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This is one of the most heart-wrenching questions being asked by veterinary practice owners today. Are you in this boat? Stuck trying to hire another DVM? Have you been looking for months, or even years to find another associate veterinarian to help take some appointments off your plate? And does it feel like an unsolvable problem? I have bad news for you...

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UPbook

Are you in charge of the front desk at your dental office? As an office manager, practice coordinator, or reception manager, it’s your responsibility to oversee the functionality of the entire front desk and make sure the entire clinic keeps running smoothly. Let’s take a closer look at four of the main dental receptionist duties for managers: Streamline One of the primary responsibilities of someone charged with...

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Ubook

The top players in high-service industries, like the best luxury hotels and high-end restaurants, have something in common: their employees often use headsets to communicate internally. The humble headset lets these teams provide top-notch service to their customers almost instantly, often without the customer even knowing. Why does your UPbook business have to be any different? Let’s take a closer look at the power of the simple...

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Driving down the highway on the way to the conference I was stunned by this billboard: Walmart striking the heart of Amazon Here is Walmart, going for the juggler of the Amazon model…Amazon’s membership Prime. Now what is fascinating, is how late Walmart has been late to the party and yet how hard they have worked to close the gap. In fact, in the Walmart offices they...

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UPbook

Are you a medical practice that needs to maximize profits, but without adding on another doctor or expanding your operations? Given your UPbook business’s existing staff and exam rooms, your only way to generate more revenue is to see more clients. When your UPbook business maximizes room workflow efficiency, you’ll be able to increase the number of patients you see, the revenue generated from those patients,...

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