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Blog

We talk over and over about how clients are the lifeblood of your business—without them, your UPbook organization would have no source of revenue. We don’t talk enough, though, about scheduling those clients effectively and efficiently. Let’s take a closer look at five ways you can revolutionize your UPbook business’s appointment scheduling: Scheduling Coordinator Hire or promote a dedicated scheduling coordinator. This person will be completely...

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Most front-desk employees know the ins and outs of basic receptionist responsibilities like answering phones, placing callers on hold, and greeting customers in-person at the front desk. By going above and beyond these tasks and adding a personalized touch to each and every interaction, you’ll make every client feel valued — that means they’ll return to your business again and again. Let’s take a look...

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desk

There are all kinds of challenging and tricky phone situations that front-desk staff face, many that can test even the most restrained UPbook staff member. The trick is to use diplomacy during these tricky calls—that way, your staff can turn difficult clients into profitable, engaged customers on the books. The Super-Chatty Client Some callers just won’t get off the phone, no matter how hard you try. This...

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veterinary receptionist courses

Are you in the market for a high-quality training tool for your front-desk team? You’ll want to search for veterinary receptionist courses that cover all the bases and turn out competent, skilled, and effective professionals. From there, your entire business can prosper! Here’s what to look for when evaluating veterinary receptionist courses that work for your needs: Etiquette Training Proper etiquette is a must-have for any...

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