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Front Desk

UPbook

Emotionally engaging with customers over the Front Desk phone is an invaluable part of your UPbook business’s success. It’s not enough for clients to simply have a need, then have it filled — that doesn’t leave any guarantee of repeat business. In order to secure a customer for life, they need to be bonded with your business from the start. Let’s take a closer look at...

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This is one of the most heart-wrenching questions being asked by veterinary practice owners today. Are you in this boat? Stuck trying to hire another DVM? Have you been looking for months, or even years to find another associate veterinarian to help take some appointments off your plate? And does it feel like an unsolvable problem? I have bad news for you...

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desk

There are all kinds of challenging and tricky phone situations that front-desk staff face, many that can test even the most restrained UPbook staff member. The trick is to use diplomacy during these tricky calls—that way, your staff can turn difficult clients into profitable, engaged customers on the books. The Super-Chatty Client Some callers just won’t get off the phone, no matter how hard you try. This...

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Get new clients fast while saving thousands of $$$ on your phone bill!