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Receptionist

receptionist phone greetings

It’s been well documented how important the initial phone greetings is for a front desk team’s success. If the initial greeting goes poorly, there is little chance that the call will result in a booked appointment. Simply put, receptionist phone greetings serve as your veterinary practice’s first impression on customers. Make your practice’s receptionist phone greetings go smoothly every time with this ultimate formula. Step #1: Friendly...

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Receptionist Skills and Qualities

Make no mistake: your front-desk team is critical to the functionality and success of your entire veterinary practice. And it boils down to their actions on a day-to-day basis. That’s why looking for the right receptionist skills and qualities during the hiring process is so important. Here are four of the most important receptionist skills and qualities to look for in your candidates: Customer Service Expertise Your reception...

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veterinary receptionist training

It’s a situation that many veterinary practices come across: hiring receptionists who don’t have previous experience in the field. It’s usually not a huge problem, but there are a few tips and tricks to follow to make sure things go smoothly. Here are four principles to follow on veterinary receptionist training for hires with no veterinary experience: The Golden Rule of Receptionist Training When it comes to...

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receptionist responsibilities

Everyone knows that the efforts of your receptionist team make a huge difference in the day-to-day functionality of your business. But how exactly do receptionist responsibilities impact your overall revenue and profit? You might be surprised to learn that the front-desk team has a major impact on your veterinary clinic’s bottom line. Let’s dive deeper into three major ways that receptionist responsibilities make a difference to...

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The Three Foundations of Your Receptionist Training Manual

Are you working on building a receptionist training manual? It’s one of the best tools your veterinary clinic can have, both for incoming team members and foundations for maintaining skills training for your existing receptionist team. Get started with your receptionist training manual by building outward from three main pillars: your practice’s overall mission, a great greeting script, and a section on your company culture. The Mission It’s...

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receptionist courses

The need for continuing education and advanced training has been proven in the veterinary industry time and time again. From your kennel staff to your veterinarians themselves, learning and growing is an indispensable part of your success. The same is true for receptionists, and the way they can improve is through receptionist courses. But how exactly do receptionist courses improve your business’s bottom line? Is it...

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Receptionist

Whether you’re a receptionist about to start a new job in the veterinary sector, or you’re a practice manager putting together a job description for front-desk staff, it’s important to realize that reception duty and responsibilities go far beyond the basics. Yes, answering phones, checking patients in and out, and managing records are part of it… but there’s also a lot more that you might not...

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Receptionist phone greetings

Consider for a moment the arc of an average client’s interaction with your practice's. The arc begins with the customer’s need. To start getting that need solved, they call your practice's. The voice of the receptionist is the first thing they hear — that’s why receptionist phone greetings are so important. Let’s take a look at four easy ways to improve your veterinary clinic’s greetings...

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UPbook

It goes without saying that your new front-desk team members need basic training to know how to perform the fundamental functions of the job. But a proper receptionist training program goes far above and beyond that — the best front-desk staff members engage with the client, each and every time, in order to nail down that appointment. If your veterinary practice skimps on proper receptionist training,...

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UPbook

The great benefit of a receptionist greeting script is that it provides each and every one of your customers with the same quality experience when they call your business. Do it right, and your practice’s front desk will work like a well-oiled machine, bringing in a steady stream of new customers that does wonders for your revenue numbers. Here are three quick tips on building your...

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Get new clients fast while saving thousands of $$$ on your phone bill!