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Receptionist

Receptionist

Whether you’re a receptionist about to start a new job in the veterinary sector, or you’re a practice manager putting together a job description for front-desk staff, it’s important to realize that reception duty and responsibilities go far beyond the basics. Yes, answering phones, checking patients in and out, and managing records are part of it… but there’s also a lot more that you might not...

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Receptionist phone greetings

Consider for a moment the arc of an average client’s interaction with your practice's. The arc begins with the customer’s need. To start getting that need solved, they call your practice's. The voice of the receptionist is the first thing they hear — that’s why receptionist phone greetings are so important. Let’s take a look at four easy ways to improve your veterinary clinic’s greetings...

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UPbook

It goes without saying that your new front-desk team members need basic training to know how to perform the fundamental functions of the job. But a proper receptionist training program goes far above and beyond that — the best front-desk staff members engage with the client, each and every time, in order to nail down that appointment. If your veterinary practice skimps on proper receptionist training,...

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UPbook

The great benefit of a receptionist greeting script is that it provides each and every one of your customers with the same quality experience when they call your business. Do it right, and your practice’s front desk will work like a well-oiled machine, bringing in a steady stream of new customers that does wonders for your revenue numbers. Here are three quick tips on building your...

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This is one of the most heart-wrenching questions being asked by veterinary practice owners today. Are you in this boat? Stuck trying to hire another DVM? Have you been looking for months, or even years to find another associate veterinarian to help take some appointments off your plate? And does it feel like an unsolvable problem? I have bad news for you...

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Most front-desk employees know the ins and outs of basic receptionist responsibilities like answering phones, placing callers on hold, and greeting customers in-person at the front desk. By going above and beyond these tasks and adding a personalized touch to each and every interaction, you’ll make every client feel valued — that means they’ll return to your business again and again. Let’s take a look...

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veterinary receptionist courses

Are you in the market for a high-quality training tool for your front-desk team? You’ll want to search for veterinary receptionist courses that cover all the bases and turn out competent, skilled, and effective professionals. From there, your entire business can prosper! Here’s what to look for when evaluating veterinary receptionist courses that work for your needs: Etiquette Training Proper etiquette is a must-have for any...

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Get new clients fast while saving thousands of $$$ on your phone bill!