Are you in charge of the front desk at your dental office? As an office manager, practice coordinator, or reception manager, it’s your responsibility to oversee the functionality of the entire front desk and make sure the entire clinic keeps running smoothly. Let’s take a closer look at four of the main dental receptionist duties for managers:
One of the primary responsibilities of someone charged with managing dental receptionist duties is to streamline the process. When your front desk is running like a well-oiled machine, taking incoming calls, processing patients in and out, and managing the waiting room at the same time, the entire day is easier. Accomplish this by putting processes in place — phone scripts at the front desk and a daily task list are just two possibilities.
Dealing with the day’s schedule is a part of every front-desk staff member’s dental receptionist duties. But it’s up to you to look at the big picture.
You can be proactive with the schedule by looking at cancellations in the days ahead and calling other clients to see if they would be willing or able to come in early. You can also focus on chain-booking, which means lining up appointments back-to-back so that there’s no gaps in the schedule. These types of insights are an important step when managing dental receptionist duties!
Another part of managing dental receptionist duties is taking a look at how your office incentivizes your front desk team. If you’re using UPbook to its fullest extent, you’re already doing this — congratulations! In any case, your team should be incentivized in some way to do their best work and achieve higher numbers by the week, month, or quarter. That makes for sustained growth and continued revenue building.
Keep in mind that another key part of overseeing dental receptionist duties is one that’s not so tactile: being available for your staff and listening when they have concerns or input. Keep your ear to the ground and let your staff know that you’re there to help them, not to pick out their flaws. That will allow your front desk to truly start functioning as a team.
Overseeing dental receptionist duties is an important part of your dental office’s continued success. Follow these simple guidelines and you’ll be an effective and impactful leader for your team!