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UPbook business Tag

desk

There are all kinds of challenging and tricky phone situations that front-desk staff face, many that can test even the most restrained UPbook staff member. The trick is to use diplomacy during these tricky calls—that way, your staff can turn difficult clients into profitable, engaged customers on the books. The Super-Chatty Client Some callers just won’t get off the phone, no matter how hard you try. This...

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