I love UPbook! It provides our call performance numbers and we sit down as a team helping each other improve. Now that we use UPbook, I can't imagine running my practice without it!
~ Rene, Business Owner, Indiana
Before it was stressful just being able to listen to our side of the conversation. Now with UPbook I can listen to the customer AND our team, giving me the data I needed to properly coach our team - our Front Desk is now excelling!."
~ Terra, Front Desk Team Lead
All the calls are recorded so you can see when you get a 5 star call rating or when there is a missed opportunity because an appointment wasn't booked. This data tells you why and what to do next, which is huge for us, as we can fix the issue right away and always maintain a high level of service.
~ Sarah, Operations Manager
We can review our call performance numbers as individuals and as a team in terms of how we are handling new client calls and how we are succeeding, and for us this has been amazing.
~ Nicole, Business Manager
Everyone gathers around and listens to the calls - its a really great tool to identify exactly where we can make improvements. The data has been eye opening and at our practice we login and use UPbook every day!."
~ Sara, Operations Manager